We are excited to announce that our latest version of TuitionManager, version 5.0, is now publicly released! Many customer-requested features along with general
process improvements have been added to the system to enhance the already simple process of submitting, approving, and administering tuition assistance applications.
All existing customers are entitled to this upgrade at no cost. If you have not yet been contacted by your TuitionManager account representative, they will be in touch shortly, or you can reach out at any time to begin the upgrade process. Depending on your system configuration, the upgrade can take anywhere from a few minutes to a few days to make it available in your test system. However, the production upgrade process will take only a few minutes and will be performed during the standard Sunday morning maintenace window to avoid service interruption to your employees.
TuitionManager has recently finalized its new internal, entirely U.S.-based help desk that provides Level 2 support for all customer tuition program administrators.
Customer admins are still responsible for Level 1 support requests coming from employees, but any questions or issues they are unable to answer should now be forwarded to
Our new help desk will provide Level 2 support in place of directly emailing your assigned technical contact. This will allow for quicker responses to common questions, and if there are issues they are unable to resolve, the request will still be forwarded to Level 3 support, who may often be your original contact. However, to ensure quickest support responses as well as enable TuitionManager to monitor support requests over time and adjust help desk staffing appropriately, please direct all questions and issues to this new email address. What may appear to be a complex issue that only your technical contact can resolve may in fact be something the Level 2 support team can address quickly.
In order to ensure a smooth transition for employees from one version to the next, TuitionManager 5.0 largely maintains the same look-and-feel as previous versions. Navigation works in essentially the same way, so to an employee, the user experience will be nearly identical.
Rather than the text-based customer name in the navigation header of previous versions, customer logos now appear in the re-designed header by default.
This allows for a more familiar branding experience to employees, across all pages.
In addition, customer color schemes will appear more prominent (upon request). Header navigation, which appears on all pages, can be updated to match your organization's specific color scheme. Action buttons (submit new application, approve, reject, etc) can also be updated with a secondary color if desired.
With internet traffic trending toward
more mobile vs. desktop access,
TuitionManager mobile access stats continue to rise as well. With that in mind, the mobile experience has been re-designed to ensure the best possible experience for employees.
TuitionManager continues to present mobile (and all) content through responsive design rather than through device specific "apps". This means that instead of going to the Apple or Google Play Store from your mobile device or tablet, you simply access TuitionManager in the same manner as you would using a desktop or laptop, and the site's layout will be automatically optimized based on your specific device's screen dimensions.
In order to promote the best possible navigation system, the navigation sidebar has been re-designed to have a more common experience across devices. This is the most prominent design change from previous versions, and due to these differences, all approvers & admin users will see a notification the first time they login after the upgrade, which will proactively explain the update to them.
Simplicitly & power in a reporting tool are often just as important as the simplicitly of the employee application submission process. Because of this, the reporting tool's functionality remains a high priority in the new and future versions of TuitionManager. Our goal is to deliver a reporting tool that is so simple to use that an admin user does not need a training course on the tool itself, while at the same time providing a tool powerful enough to provide valuable insights into your tuition assistance program through both standard reports as well as ad-hoc reports your admins can build on their own.
Additional default reports have been created and are delivered out-of-the-box. Run new reports on user security, user activity, approvals/rejections, and custom datasources.
You can now re-label field headers from the default values (ex: change Fee 01 to Books) to values that are more applicable to your specific report.
Additional functionality available under the field properties section will be added over the coming months and will be automatically deployed to your environment. These enhancements may include, but are not limited to:
Employees can now delegate their approval responsibilities to another employee. Admin users can also perform this action on behalf of employees, and the functionality can be limited to only admin users rather than the general employee population if desired. While there are many scenarios in which an approval delegate may be used, the most common reasons are:
Your admin users can communicate easily to all employees using the new homepage announcements feature. This allows you to post announcements to the homepage of all users so that it is the first thing they see when they login. Let them know of upcoming deadlines, changes in the policy, new features/processes, and more.
TuitionManager's list of accredited schools covers 2,500+ institutions nationwide, but many customers choose to modify this list in one way or another. Rather
than contacting TuitionManager support to make these adjustments as you did in the past, you are now able to do so yourself.
Whether you are adding new certification institutes, training organizations, community colleges, or if you're individually adding schools from a very small available list after you've received requests from employees to add them - simply navigate to the new schools administration screen, and add or remove as many as you'd like.
Since tuition assistance policies vary significantly from one organization to another, there is no way to create a standard list of all-encompassing overrides that will work for all customers and all policies. However, as individual override requests become more common, self-service admin override functionality is added for each. Below are the new application override options available with this upgrade:
Data wizards are customer-specific screens that allow TuitionManager to implement custom functionality that cannot be otherwise built into standard screens. Although the system
can be customized, those customizations are limited in where they can be made or how they can be implemented. The data wizard tool allows you to extend the standard functionality
to accomplish your policy-specific requirements beyond the available features in the default system.
Previously, access to the data wizard tool was all-or-nothing. Access can now be granted or revoked on a data wizard-specific basis so that a group of employees may have access to one but not others.
Additionally, all application dropdowns that are tied to custom questions can be managed through a standard data wizard. Simply select the appication and question, and add/remove dropdown values.
System technology and security updates are made on a constant basis, taking into account updated standards and best practice recommendations from a variety of
governing bodies and authoritative sources including the National Institute of Standards and Technology (NIST).
Updates include password policies, user authentication methods & requirements, and general application/server security.
As with previous versions, common customizations have been migrated into standard system configurations so that all customers can take advantage of these updates as well as to provide better, quicker support.
TuitionManager 5.0 is also compliant with the European Union's new General Data Protection Regulation (GDPR) data privacy requirements, and will continue to meet or exceed privacy and data protection regulations from the EU as well as the United States going forward.